Information on the processing of personal data

This information is provided pursuant to the obligation of the Regulation of the European Parliament and Council (EU) No. 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free transfer of such data, and on repealing Directive 95/46/EC (hereinafter referred to as “GDPR”)

1. The Controller of your personal data included in the Complaint notification form is Grzegorz Bednarz running business activity under the name of Wire Solutions - Grzegorz Bednarz with its official seat ul. Opatowicka 16, 52-028 Wrocław (hereinafter referred to as Controller).
2. The Controller can be contacted by e-mail cs@wiresolutions.pl or by standard mail: Opatowicka 16, 52-028 Wrocław.
3. Your data is processed in connection with your complaint regarding the purchased product issued to the Controller and will only be used for the purpose of processing the complaint and contacting you to the extent necessary, in particular for the purpose of:

• a request to supplement the information necessary to handle the complaint, including - sending the claimed product in case it was not delivered with the complaint,
• informing you that the complaint has been accepted and the claim has been fulfilled,
• informing you about the refusal to accept the complaint and sending the complained product to the address provided by you.

The basis for the processing of your personal data is the performance of the contract concluded between the parties (Article 6, Section 1, letter b of the GDPR and the legal obligation under the provisions of the Civil Code on warranty (Article 6, Section 1, letter c of the GDPR).

4. We may give access to your data to:

• to postal operators and courier companies for the purpose of sending mail to you in connection with your complaint;
• law firms, in connection with the complaint notified by you;
• entities providing the company with IT services for IT systems where your personal data is stored.

5. We do not transfer your data outside the European Economic Area or to any international organisations.
6. We store your data for the period necessary until the period of limitation or the expiration of your claims.
7. You shall have the following rights:

• the right to access your data and receive a copy thereof;
• the right to rectify (correct) your data;
• the right to delete your data (if in your opinion there are no grounds for processing your data, you may request us to delete such data);
• the right to restrict the processing of your data (you may request us to restrict the processing of your personal data solely to the storage or performance of activities agreed upon with you if you believe that we in possession of incorrect data about you or are processing it unjustifiably and you do not want us to delete it because it is necessary to establish, assert or defend claims or for the duration of your objection to the processing);
• the right to lodge a complaint with the supervisory authority (if you believe that we are processing your data unlawfully, you may lodge a complaint with the President of the Personal Data Protection Office or another competent supervisory authority).

8. Submitting of your personal data by you is a prerequisite for processing your claim. Submitting of your personal data by you is voluntary;

1. It is necessary to verify that after subscribing to the Newsletter the information obligation towards the user has been fulfilled. Ideally, the Newsletter should use a double-opt-in mechanism. Then the following information would come to the address provided by the user:

You have received this email because you have subscribed to our Newsletter. Please confirm your registration by clicking on the activation link.

Your consent is voluntary and can be withdrawn at any time, just write to us at cs@wiresolutions.pl or click on the deactivation link which is in each of our Newsletters.

We will send information about new product, warehouse sales, reports from trade fair, training sessions at the manufacturers’ sites, suppliers, interesting information “from the life of the company”, educational content to expand your knowledge about our manufacturers, new products or new technologies.

Pursuant to the obligation of the Regulation of the European Parliament and Council No. 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free transfer of such data, and on repealing Directive 95/46/EC (hereinafter referred to as “GDPR”), we wish to inform that:

The Controller of your personal data is Grzegorz Bednarz running business activity under the name of Wire Solutions - Grzegorz Bednarz with its official seat ul. Opatowicka 16, 52-028 Wrocław, e-mail address cs@wiresolutions.pl

2) We process your personal data in the form of an e-mail address in order to send periodic Newsletters containing information about new product, warehouse sales, reports from trade fairs, training sessions at the manufacturers or suppliers’ sites, interesting information “from the life of the company”, educational content, Christmas wishes and other forms of activity.

3) The recipients of your personal data will be the entities to which we are obliged to provide data on the basis of the applicable law and entities processing personal data on our behalf;

4) The provision of data is voluntary, however, failure to provide the data results in the impossibility of ordering the Newsletter service;

5) No automated decisions are taken on the basis of personal data, including profiling;

6) Your personal data shall be stored until you withdraw your consent. Withdrawal of consent shall not affect the activities carried out before the withdrawal of consent;

7) You shall have the right to access and rectify your data;

8) You shall have the right to delete, restrict the processing, as well as the right to transfer the data and the right to object;

9) You shall have the right to lodge a complaint with the supervisory authority if the processing of your personal data violates the rules of the GDPR.

10) Personal data shall not be transferred to other recipients, international organisation or third countries.

2. Below are changes in the Privacy Policy:

Privacy Policy

Protection of privacy and personal data when using the www.wiresolutions.pl website is a priority for us, therefore, we strictly comply with the provisions of the data protection law. We collect personal data only to the extent necessary to use our services. The following explanations will help you understand how we ensure this protection and what data is collected and for what purpose. This Policy refers to the website owned and managed by the Administrator, i.e. Grzegorz Bednarz running a business activity - WIRE SOLUTIONS Grzegorz Bednarz, with its official seat in Wrocław, ul. Opatowicka 16, 52-028 Wrocław. Prior to the use of the service in any form, please read the full content of the Policy. Please remember that using the Service means full acceptance of the procedures and standards applied by WIRE SOLUTIONS - Grzegorz Bednarz and resulting therefrom. Should you have any questions or concerns - we fully remain at your disposal. Our contact details are at the end of this Policy.

Definitions

Personal data - personal data such as first name, surname, e-mail, etc., which are collected by means of the service and processed by WIRE SOLUTIONS - Grzegorz Bednarz;

GDPR - General Data Protection Regulation (RODO - in Polish), European regulation on personal data protection.

Policy - a set of principles, rules and our experience regarding personal data processing;

Processing - our operations performed on personal data. Processing shall be understood as any activities such as collecting, recording, organizing, arranging, storing, adapting or modifying, downloading, viewing, using, disclosing by sending, dissemination, matching or combining, limiting, removing or destroying;

Collection of information

1. On our website you can find a contact form/enquiry which you can use to contact us call regarding the the services provided by our company, giving your name, e-mail address and telephone number. We process your data in accordance with the legitimate interest of the Data Controller, solely for the purpose of responding to your enquires or in any other matters in which you contact us.
2. On our website there is also a complaint notification form where you should provide personal data, i.e.: company name, company address, first name and surname of the person completing the form, e-mail address and telephone number. We only process these data for the purpose of processing your complaint and contacting you to the extent necessary for this purpose, in particular:

• sending a request to supplement the information necessary to handle the complaint, including - sending the claimed product in case it was not delivered with the complaint,
• informing you that the complaint has been accepted and the claim has been fulfilled,
• informing you about the refusal to accept the complaint and sending the complained product to the address provided by you.

The basis for the processing of your data is the implementation of the contract concluded between the parties and the legal obligation resulting from the provisions of the Civil Code on warranties.

3. In case you subscribed to our Newsletter, we will use the e-mail address provided to us to send information about products and novelties on our offer. The users of the Newsletter can unsubscribe from the service at any time by clicking on the unsubscribe link in the footer of each newsletter. The data provided may be processed only with the consent of the data subject and for the fulfilment of WIRE SOLUTIONS legitimate interests, including direct marketing of their own products and services and sending commercial information by electronic means.

We may also process the data you provide to us in order to exercise your rights under the law.

Personal data provided to us in a form of a business card during trade fairs, conferences or other business contacts are collected, processed and stored in order to contact you and for the purpose for which they have been made available to us, i.e. of a quotation, response to a request, drawing up a contract.

Your personal data will not be processed automatically, including profiling.

Data recipients

Personal data may be disclosed to any persons authorised by WIRE SOLUTIONS, to entities providing services to the company, including technical and organisational services, electronic mail services, as well as to other entities/persons/bodies within the scope and under the terms provided by the applicable law.

Should we need to share personal data with any third parties, we require them to maintain the confidentiality and security of the information and use it only to provide us with a given service. We have concluded appropriate data processing agreements with the entities to whom we provide the personal data.

Personal data shall not be transferred to any third country/international organisation.

Retention period for personal data

We keep personal data in a form which permits identification of the data subject for the period not longer than is necessary for the purposes for which the data are processed. After this time, we either anonymize (deprive the data of its characteristics enabling to identify a given person) or delete it. The deletion of personal data is complete and permanent.

If we process your personal data on the basis of additional consents - provided, of course, that you have given them - we process the data until the withdrawal of your previously given consent. In case of processing personal data for direct marketing purposes, we process it until you object to the processing of your personal data.

In summary, we store your personal data for no longer than is necessary for the purposes for which they were collected, unless applicable provisions of law require us to store them for longer.

Rights of the user

It is you who decide on the scope and purpose of the processing. At any time you can:

• contact us in order to find out what is the content of the personal data you have provided to us and how exactly it is used;
• update and correct your personal data on an ongoing basis;
• revoke your consent to the processing, as well as request the deletion of your personal data in whole or in part. please note, however, that this may result in the loss of your ability to use the functionality of the service.
• limit the processing of your data (you can request that we limit the processing of your personal data to the storage or performance of activities agreed with you if you believe that we have incorrect data about you or we process the data unjustifiably, and you do not want us to delete them because they are necessary to establish, assert or defend a claim or for the duration of your objection to data processing);
• exercise your right to object to the processing, as well as your right to data transfer, to lodge a complaint with a supervisory authority (if you believe that we process your data unlawfully, you may lodge a complaint with the President of the Personal Data Protection Office or another competent supervisory authority).

You can make any requests by contacting us - contact details are at the end of this Policy.

Data security

All your personal data obtained through our service are processed in a way that ensures their safety, in accordance with the provisions of the generally applicable law, in particular with GDPR. We respect your privacy and therefore keep all provided information confidential. Processing of data is carried out in accordance with organisational procedures and in manners closely related to the indicated purposes.

Cookies and IP address

Visiting the www.wiresolutions.pl website requires the creation of small text files, located on your computer, tablet or smartphone by the browser which are used to identify the user, his or her personal preferences and to improve the quality of our services. A cookie usually contains the name of the website from which it originates, the lifespan of the cookie (i.e. the duration of the cookie) and a randomly generated unique number used to identify the browser from which the website is accessed. Cookies are not used to process personal data and do not contain any information that would allow the person using our services to be identified. They are collected for statistical purposes and concern only the activity on the website. These files also do not in any way affect the performance or safety of the technical equipment used to access the website. You can always decline using cookies. Regardless of which browser you use, you can use the option to disable cookies both for a particular site and for all websites you visit. Information on how to use the above option you can obtain from the developer of your browser (Opera, Firefox , Internet Explorer, Chrome, Safari). However, if you choose to stay on the site without disabling cookies, you agree on collecting them. Further information on the cookies is available on .

Google Analytics and Google AdWords

The website https://www.wiresolutions.pl uses Remarketing in Google Analytics in order to advertise its products online. We reserve the right to use all means of reaching recipients available in Google AdWords: recipients with similar interests, non-standard recipients with similar interests, recipients in the market, similar recipients, demographic features, location, remarketing. Any person can opt-out of Google Analytics service for display ads and customize ads in their Google advertising network using the Ads Settings. The client can also block Google Analytics completely by installing an add-on to their browser which will block its operation. Wire Solutions - does not collect any confidential information about their guests.

The www.wiresolutions.pl website collects the following cookies in addition to the files being part of the website: text, graphics, video, etc

Session cookies:

Cookie files stored:

Contact

We value your opinions. Please direct any comments or concerns regarding this data protection policy to the following address:

cs@wiresolutions.pl

using the form available on the website:  https://www.wiresolutions.pl/kontakt/

or using standard mail to the following address: WIRE SOLUTIONS - Grzegorz Bednarz, ul. Opatowicka 16, 52-028 Wrocław.